FTC Says MoviePass Tried To Trick Customers Into Using It Less
Thought something didn’t smell right about this deal. A new report from the F.T.C. shows that MoviePass was an even bigger debacle than we thought. According to a new report,…
Thought something didn't smell right about this deal.
A new report from the F.T.C. shows that MoviePass was an even bigger debacle than we thought. According to a new report, after launching its unlimited movies for $9.95 service in 2017, the company set up "elaborate obstacles" to keep customers from using it so much. One of the tricks included forcing customers to reset their passwords - a process that could take weeks due to slow customer service.
Another tactic involved putting limits on how often a user could use the pass - without informing customers ahead of time that any limit existed. The $9.95 subscription service was a financial disaster for MoviePass, which lost millions before shutting down in the fall of 2019. Were you a MoviePass subscriber? Did you run into any of these tricks?
