Walmart Launches Late Night Delivery
Walmart is expanding its online pickup and delivery options at more than 4,000 stores nationwide. According to The Shelby Report, Walmart is launching late-night delivery. The retail giant is now offering late-night delivery until 10 p.m., on orders placed by 9:30 p.m.
Tom Ward, EVP and chief e-commerce officer at Walmart U.S. explained, “We’re keeping our engines running a little later so those last-minute needs don’t keep you up at night. Whether it’s your kids’ favorite brand of gummy vitamins they grab on their way to the bus, or a broken hairdryer threatening to ruin the rest of the evening (and the next morning).”
Walmart also has a Live Shopper feature that uses real-time text communication to chat with a personal shopper, allowing customers to discuss substitutions or add items last minute.
Tom Ward said, “The whole experience feels like you’re texting a friend to grab you something while they’re at the store, helping to further personalize our online shopping service. So, if you suddenly realize you’re out of cold medicine, you can let your shopper know and they can make the ad.”
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