AT&T Customers Affected By The Recent Outage Can Expect A Credit To Their Account Soon
It was a bizarre incident for AT&T customers last week. On Thursday morning AT&T users, myself included, woke up to strange SOS messages on their phones, along with outages and service disruptions. And now, to ‘make it right,’ the provider plans to reimburse its customers with a one time credit on their accounts. So, here’s how much customers can expect from this AT&T outage reimbursement.
It amounts to $5, the figure they estimate is a day’s worth of service. The website indicates the credit is per account for those affected. And, it does not apply to AT&T Business, prepaid or Cricket. According to WCBD, AT&T points out the outage did not come from a cyberattack. They refer to it as being “caused by the application and execution of an incorrect process used as we were expanding our network.”
And, as a customer, I was one of the many who received a text on Saturday night referring to the ‘make it right’ initiative. Of course, with all the scam texts out there I did not click on any links contained within it. I, instead, went straight to the website to confirm it. Then, to my surprise, it was legit. The company says the credit should show up within one to two billing cycles.
The text customers received read: “It’s AT&T. We apologize for Thursday’s outage, which may have impacted you. As a valued customer, your connection matters, and we’re committed to doing better. To help make it right, we’re applying a credit to your account.”
Thursday’s outage affected Verizon and T-Mobile users, too. However, AT&T customers suffered the biggest disruption. The outages began at around 3:30 a.m. And, they increased and decreased over several hours. And, finally sometime late afternoon most had service restored to some degree.
So, to learn more about the AT&T outage reimbursement, see the full story from WCBD. Or, visit your account online at att.com/makeitright.
North Carolina Employers Here Is What Your Employees Actually Want
Listen To Your Employees
This is such a big one. Everyone wants to feel heard, and when employers are making decisions with no regards to the people who have to execute those decisions? Well, it’s not going to be as successful as it could potentially be. You don’t have to take every suggestion. But letting people know they have a right to an opinion, and that they are heard- it can do wonders for morale. The last thing employees want is to feel like a worker bee whom no one in ownership or management respects. Who better to help figure out how to make things run smoother and more productive than those doing the actual work? And you can’t solve a problem that you don’t know exists.
Regular Reviews
Check-in with your employees. Performance reviews done correctly can have an immense benefit to both employers and employees. It can increase morale by giving you an easy platform to praise what an employee is contributing. And also identify areas that need improvement and how to best implement strategies to help the employee with that. Plus when employees see that they are valued it can go a long way in increasing productivity and long-term success. Frequent reviews can also allow employers to identify any issues within a team and take action to correct those issues.
Encourage Development
Most employees don’t want to feel stagnant in a role. If there is no room for growth and development tasks become mundane and in turn, good employees can and will look elsewhere. Training can benefit the employer as well. Think of it as an investment. You have to spend money to make money. It’s also another way to show your employees that you value them and care about them and their careers.
Ensure Work-Life Balance
This is such a big one. I know for me personally I will go go go, but I will also burn out fast. I need that time to recharge. And especially after covid workers are demanding a work-life balance. Like it or not in order to maintain a valuable workforce, employers are going to have to comply. Whether it’s a flexible work schedule, days off, or encouraging physical fitness or mental health. A good work-life balance ensures productive and motivated employees. What employer does not want their employees to be less stressed?
Change Your Office Space
I’ve worked hard to make my office an oasis. Mood lighting, a stand-up desk, a walking pad treadmill, and decor that is “me”. Many people will still be more in favor of working from home (not a topic I want to get into at this point) or at least a hybrid work situation. A welcoming environment can make employees feel at home positively impacting and company culture.
Fair And Living Wages
And in this economy the one thing your employees want? It’s money. It’s not pizza or a pullover with your logo on it. It’s to be paid a living wage. It’s yearly raises that outpace inflation. It’s the best way to show your employees their value. The people who pull the most weight in any given company are almost always the lowest compensated. Mangers have an important job no question. But when you neglect to fairly compensate the others? You cannot and will not be successful long term. So invest in your people. You want them to work hard for you? Pay your employees their worth.
To See You Working Hard As Well
If you aren’t willing to work hard, why would your employees? Be visible and don’t let any job be beneath you. Spend time working directly with your employees, or perhaps offer to help with something. Being willing to help speaks volumes. And noticing when that help may be needed. It makes your employees feel seen. If all you are doing is delegating, there is a good chance that will be noticed. And it’s hard to respect a manager who has no problem throwing work at people but refuses to do the work themselves.
